Our Policies
PAYMENT:
Payment is made directly at the hotel at arrival. Bookings made through this website will be guaranteed by the credit card provided by the user in the form. The credit card is only for guarantee purposes. Cancellation of reservations by the user will not be charged if it takes place within the limits established by the following cancellation policies.
Check-in time is from 13:30PM, offering the room maximum at 15:00PM. Check out is mandatory maximum at 11:00AM but can late check-out until 14:00PM for a 15€ supplement (It is necessary to inform at your arrival that you would like to late check-out)
CANCELLATION POLICY:
- For FLEXIBLE RATES you can cancel without charge until 7 days before arrival. If you cancel within the 7 days before arrival, 50% of the total booking price (VAT and taxes included) will be charged, with a minimum amount of 1 night. Cancellations must be notified before 12:00PM and can be notified by email at cretahotel@gmail.com or by fax +34 971 923 758, indicating the booking reference and guests names.
- For reservations of 2 or more rooms and stays of 5 days or more, or stays of more than 10 days regardless of the number of rooms booked, a non-refundable deposit of 10% of the total amount of the reservation is required (excluding the tourist tax).
- For NON-REFUNDABLE RATES, the hotel may charge the total amount of the reservation at any time after receiving the confirmation.
The hotel reserves the right to charge (or pre-authorize temporarily) an amount before arrival.
NO-SHOW POLICY:
No-Shows apply to any or all guests who have a reservation at the hotel and do not appear on the reservation date of arrival, and who do not provide a proper cancellation notification before 15:00PM of the arrival day. No-Shows will be charged a penalty equivalent to the entire stay, rate and taxes included and the booking will be automatically cancelled.
CHILDREN POLICY:
Children up to 11 years sharing parents' bed stay free. For children aged 2-11 years, the pension (board) supplement is not automatically calculated in the total costs and must be paid separately at the time of arrival.
No extra beds available.
Baby cots upon demand (please ask before booking)
GENERAL TERMS AND CONDITIONS
This document aims to regulate the General Conditions of Contract services Room reservations through the hotel website Creta Paguera provided by the company managed by VITUR 2015 S.L. (NIF: B57928723), address: Carrer Eucaliptus 2, 07160, Paguera, Spain, a company registered in the Registro Mercantil de Palma de Mallorca, Spain; Tomo 2624, Folio 141, inscripción 1 con hoja PM-76932. The terms "you" and "user" as used herein refer to any person who for whatever reason access www.hotelcretapaguera.com or any of its sub-domains (hereinafter the "website") or makes use of the services provided on the website or through other ways such as e-mail or phone.
The use of these services implies full and unreserved acceptance and validity of each and every one of the Terms and/or Conditions, which shall be automatically incorporated in the contract signed with the Hotel Creta Paguera.
1- The purpose of the information service is to offer the users the possibility to check directly in the website, or by e-mail or phone, the room availability at Hotel Creta Paguera, or inquire about the hotel services. There is no engagement until a valid payment method is provided and the hotel sends you a confirmation e-mail.
2- Online Booking service: By using the online booking service, the user will receive a confirmation e-mail. This e-mail serves as proof of your reservation and confirmation of acceptance. Check for any possible error or misunderstanding. If there is any incorrect information or any unacceptable condition, please contact us within 24 hours after the confirmation.
3- Prices are per room per night and are only valid during the period specified therein. When justifiable reasons exist, Hotel Creta Paguera reserves the right to change these rates without notice. The valid prices are those that are indicated during the booking process. The prices are subject to the VAT (IVA). At no time the hotel ensures that the advertised prices in the website during booking are updated.
4- Using the Web: The user undertakes to use the services in accordance with the law, morals, good customs and public order, as well as with the provisions of these Terms and/or Conditions. Consequently, it is prohibited to use the services for illegal and/or contrary to the provisions of these Terms and/or General Conditions, violate the rights and/or interests of others or in any way Hotel Creta Paguera and/or its image.
The Hotel Creta Paguera may, for greater efficiency and for the benefit of users, unilaterally modify at any time and without notice, the services provided, or operating conditions, technical and service use. Similarly, the users, in order to improve the service and establish an optimum level of quality, the ultimate goal of Hotel Creta Paguera, can suggest those modifications that they deem useful by contacting us by e-mail at cretahotel@gmail.com
The Hotel Creta Paguera states that industrial property rights (brands, trade names, etc.) appearing on the website are owned and / or are legally exploited by virtue of agreements or licenses, are duly protected by the existing legislation on industrial property. The User agrees to use the website in a diligent, correct and lawful, and in particular, you agree not to: delete, or manipulate the "copyright", brands and other data identifying the rights of Hotel Creta Paguera or its owners included in the content and/or marketed on the website of Hotel Creta Paguera products as well as technical protection devices, digital fingerprints or any information mechanisms that may be contained therein.
5- EXCLUSION OF WARRANTIES AND LIABILITY
THE HOTEL CRETA PAGUERA NOT GUARANTEE THE RELIABILITY, AVAILABILITY OR CONTINUITY OF THE SERVICES MADE AVAILABLE TO YOU, SO THAT ANY LIABILITY FOR DAMAGES AND/OR LOSSES ARISING FROM THE LACK OF AVAILABILITY, RELIABILITY OR CONTINUITY OF ITS WEBSITE OR ITS SERVICES, BUT WILL TRY TO FACILITATE, AS FAR AS POSSIBLE, TECHNICAL SUPPORT TO THOSE AFFECTED, AND TRY IMMEDIATELY RESTORE THE INTERRUPTION, BY PROVIDING, AS FAR AS POSSIBLE, AN ALTERNATIVE WAY.
THE HOTEL CRETA PAGUERA DOES NOT CONTROL AND HAS NOT PREVIOUSLY CONTROLLED THE PRESENCE OF VIRUSES OR OTHER ELEMENTS IN THE CONTENTS THAT MAY CAUSE ALTERATIONS IN THE SOFTWARE OR HARDWARE OF USER OR PERSONS WHO VISIT THE WEBSITE, AND WILL NOT RESPOND FOR DAMAGES OF ANY KIND ARISING FROM THE SAME.
IF THE HOTEL CRETA PAGUERA, IN SPITE OF ACTING WITH DUE DILIGENCE AND FORESIGHT, WERE UNABLE TO PROVIDE THE BOOKED ROOMS, OR WERE UNABLE TO PROVIDE THE SERVICES UNDER THE AGREED TERMS AND CONDITIONS, THE HOTEL CRETA PAGUERA WILL OFFER THE USER THE POSSIBILITY OF CHOOSING BETWEEN A TOTAL REFUND OF THE AMOUNT PAID OR THE SUBSTITUTION OF THE ROOM/S IN A SIMILAR CATEGORY OR QUALITY HOTEL. IF THE ALTERNATIVE WOULD RESULT OF LOWER CATEGORY, HOTEL CRETA PAGUERA WILL REFUND THE DIFFERENCE. IF YOU ARE DISSATISFIED WITH ANY ASPECT OF THE NEW ALTERNATIVE, YOU MUST COMMUNICATE THIS TO THE ESTABLISHMENT IMMEDIATELY AND REVISE THE SITUATION. ALSO AGREE THAT WE CANNOT GARANTEE AN EARLY NOTIFICATION OF THAT SITUATION. THE HOTEL WILL NOT BE LIABLE FOR COSTS, LOSSES OR DAMAGES ARISING OUT OF OR RESULTING FROM THIS SITUATION, SINCE THERE IS NO CONTROL OVER THIS SITUATION.
6- Modification of Terms and Conditions: The Hotel Creta Paguera reserves the right to modify any of the parts included in the general conditions of this contract, without notice.
7- Applicable law: These Terms and/or General Conditions are governed by Spanish law. The Hotel Creta Paguera and users, to resolve any dispute that may arise with respect to its validity, execution, compliance or resolution, total or partially, are subject to the jurisdiction of the Courts of Palma de Mallorca. This contract constitutes the total and complete agreement between the Hotel Creta Paguera and the user, and supersedes all prior agreements, commitments, representations or agreements, either written or oral, that may have previously existed between them.
The hotel category is adjusted to the system used in Spain, and is reflected in stars, depending on the various parameters that make up the official hotel classification system.
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Privacy Policy
9. Language: The Hotel Creta Paguera uses the Spanish language for any document and/or communication with the user that are applicable in the event of discrepancies or legal procedures.
